Integrate Smartsheet with Zendesk
Sync updates between Smartsheet and Zendesk with Unito
Unito lets you turn Smartsheet rows into Zendesk tickets and vice-versa with automated, 2-way updates.
Connect Smartsheet and Zendesk with automated updates
Get started with these dedicated Smartsheet + Zendesk resources for Unito users
Use cases to get started
Ticket Management
Resolve customer issues faster and improve retention with automated 2-way workflows between ticketing apps, CRMs, software development tools, and more.
Project Reporting
Send project updates to stakeholders automatically with real-time updates from other apps to your spreadsheet whenever changes are made.
See why 50,000+ users across the world have chosen Unito
How Unito works
Connect
Connect the tools your team relies on every day. Unito supports dozens of integrations, with more being added monthly. And they're all two-way by default, meaning information can flow back and forth in real-time.
Craft
Craft your ideal workflow, customized to your needs. Unito supports more fields — like assignees, comments, custom fields, attachments and subtasks. You can also map fields and build flexible rules to perfectly suit your use case.
Launch
Launch and reap the rewards. Get accurate info in the right place, at the right time, save hours on busywork, and align your team — giving them the freedom to focus and achieve more than ever.
Resources to get started
How To Optimize Support Ticket Escalation Workflows
A perfect ticket escalation workflow means the customer barely notices the difference. No matter how many teams the ticket has to get through or how much back-and-forth happen between them the customer knows they’re getting excellent service. Here’s how you can live that dream with Unito.
Zendesk Training: 6 Tips To Use This Tool Like a Pro
There are a ton of useful Zendesk features that fly under the radar or are underutilized by most users.
About Smartsheet
Smartsheet is an online collaboration platform that enables teams to efficiently manage projects from start to finish through the use of Gantt charts, automated notifications, data collection forms, document collaboration tools, and flexible reporting capabilities.
Learn more about Unito's Smartsheet integrations.
About Zendesk
Zendesk is a customer service platform designed to help businesses meet customer expectations through ticket management, self-service support portals, knowledge base creation tools, automated responses, live chat support, and data insights.
Learn more about Unito's Zendesk integrations.
